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Case Studies:

How we increased conversion rates for training courses.

With pages now converting as high as 11.9%, this is the process we went through to help increase EDI training course enquiries for The National Centre For Diversity.

Website Conversion Rate Experts

We used a combination of brand messaging and data to deliver a dramatic conversion boost for The National Centre For Diversity’s Training and Accreditation website…..

Her we walk you through the main steps that lead to the improvements in conversion rates on their website.

Step 1: Spotting opportunity in the data.

Within the Google Search Console data, we noticed the original site was being presented in the SERP’s for EDI training course related traffic, but wasn’t appearing high enough in the SERPS to benefit from much of this traffic.

The traffic the website was getting didn’t seem to be converting particularly well.

NCFD Search Console - all data

Step 2: Realigning the brand messaging

NCFD is the ‘OG’ of EDI in the UK (they have been delivering EDI training and accreditation since 2005) but in recent years, the private sector has pushed back on the validity of EDI training.

So as part of a larger branding project, we revisited the benefits of workplace EDI based on nearly 20 years of data gathering by the NCFD citing the positive effects of EDI in the workplace and repositioned it as FREDIE.

NCFD Website - Before NCFD Website - After

Step 3: Redesigning the course section

Initially the training section had planned to be a duplicate of the version on the original website, but with our data making the case for giving the courses more emphasis, the client was bold enough to expand the training section on the new site and invest additional budget.

Step 4: Improved on-page SEO

As part of the new website we carried out onsite SEO ‘best practice’ based on keyword research directly from their Google Search Console account as well as broad market SEO research.

The results were impressive…

Here we can see the steady increase in impressions for "course" related search.

“We are now struggling to manage all the leads – it’s a good problem to have.” – Sales Director, NCFD.

Speech Box Triangle
And here is the increase in "training' related search.

Step 5: Better CRO decisions from clear data.

By adding a pro analytics tool and user monitoring we were able to better see what was happening when visitors arrived at the website.

By simplifying the navigation, search functionality and messaging we soon began to see an increase in conversions, further improved by an increase in organic website traffic as the SEO improvements took effect.

Form Conversion Rates
Here we can see the conversion rates on various pages of the new website.

Start a conversion conversion today!

For an opening dialogue about how your next website can be built to focus on conversion rates call Tim Chorlton on +44 (0)113 534 8860 or complete the form below and we will be in touch to arrange a suitable time to talk.